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Shipping, Refund and Returns Policy

VectaPack Shipping, Refund and Returns Policy
We accept paypal, cheques, bank transfer, cash on delivery and most credit card/debit cards.
Most orders are shipped from our store on the same day if received before 1 pm and we have the item in stock.

Payment & Shipping :-

Orders are usually shipped by Royal mail or Hermes – orders received before 11:59 am are usually shipped same day

If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

Customers must allow 5 working days for delivery before we will reship or refund orders.

Shipping costs are displayed at cart and checkout where there will be a choice of delivery times to choose from

We primarily ship only within the UK but are happy to deliver worldwide. Please do contact us to discuss your requirements for overseas shipping.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.

Refunds and Returns Overview :-

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Personalised or custom made items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Unit 1, J.A. Dempsey Civil Engineering

College Close,  Sandown,  PO36 8ED.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@vectapack.com for questions related to refunds and returns.

VectaPack Food packaging supplies and consumables | Isle of Wight
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